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Privacy Policy

Newcastle Flow, LLC — Effective August 28, 2026

Newcastle Flow, LLC (“Newcastle Flow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website at newcastleflow.com (the “Site”) and in the course of providing branding, marketing, video production, web, content, strategy, and AI-powered operations services to our clients, how we use and share it, and the choices you have.

By using the Site or engaging our services, you agree to the practices described here.

01Information We Collect

We collect information in three main ways: what you give us directly, what your device sends automatically when you visit the Site, and what we receive from clients or third-party tools while delivering services.

A. Information You Provide Directly

  • Contact form submissions: name, email address, phone number, company name, and the message or project details you enter.
  • Newsletter or email sign-ups: name and email address.
  • Client and project information: business details, brand assets, contracts, invoices, and files you share with us to complete a project.
  • Payment information: billing name, billing address, and payment details when you pay for services online. Card and payment data are processed by our payment processor and are not stored on our own servers.

B. Information Collected Automatically

  • Device and usage data: IP address, browser type, operating system, referring URL, pages viewed, and time spent on the Site, collected through Google Analytics.
  • Cookies and similar technologies: small files that help the Site function and let us understand how visitors use it. You can disable cookies in your browser settings, though some Site features may not work as well.

C. Information From Third Parties

  • Mailing list and campaign engagement data from our email marketing platform (e.g., opens, clicks, unsubscribes).
  • Information shared with us by clients about their own customers or employees, where we act as a service provider on the client’s behalf.

02How We Use Your Information

  • Respond to inquiries submitted through the contact form and communicate about potential or active projects.
  • Deliver, manage, and invoice the marketing, branding, web, and creative services we provide.
  • Send newsletters, project updates, or promotional emails to subscribers (you can unsubscribe at any time).
  • Analyze Site traffic and usage through Google Analytics to improve content and performance.
  • Process payments for services rendered.
  • Comply with legal obligations and enforce our agreements.

03How We Share Your Information

We do not sell your personal information. We share information only in the following situations:

  • Service providers: vendors that host our Site, process analytics (Google Analytics), manage email campaigns (our email marketing platform), process payments, or store project files, solely to help us operate.
  • Clients: when we manage a project on behalf of a client, relevant information may be shared with that client as part of delivering the work.
  • Legal and safety reasons: when required by law, subpoena, or to protect the rights, property, or safety of Newcastle Flow, our clients, or others.
  • Business transfers: if Newcastle Flow is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

04Cookies and Analytics

Our Site uses Google Analytics to understand how visitors use the Site. Google Analytics uses cookies to collect standard internet log and visitor behavior information in an anonymized or pseudonymized form.

You can learn more about how Google handles this data and opt out through Google’s own tools, or block cookies generally through your browser settings.

05Data Retention

We keep personal information for as long as needed to provide our services, maintain business and tax records, and meet legal obligations. Client project files and contracts are typically retained for the duration of the business relationship and for a reasonable period afterward, after which they are securely deleted or archived.

06Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect, including secure storage of client files and restricted access to payment and account systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

07Your Choices and Rights

  • Unsubscribe from marketing emails at any time using the link in any email we send.
  • Request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email below.
  • Disable cookies through your browser settings.

Depending on where you live, you may have additional rights under applicable state or federal privacy laws. We will respond to verified requests consistent with those laws.

08Children’s Privacy

The Site and our services are directed at businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated policy.

11Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Newcastle Flow, LLC905 NW 12th Street #200Oklahoma City, OK 73106admin@newcastleflow.comnewcastleflow.com

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